Privacy Policy

Touchstone Lifestyle LTD (“we,” “our,” or “us”) are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website or services.

By using this website, submitting an enquiry, or engaging with our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect and process the following personal information:

  • Full name

  • Email address

  • Phone number

  • Country of residence and nationality

  • Information related to residency or visa enquiries

  • Any additional information you voluntarily provide through forms, email, or consultations

We only collect information that is necessary and relevant to providing residency advisory services.

2. How We Use Your Information

Your information may be used to:

  • Respond to enquiries and provide requested information

  • Assess eligibility for residency or visa programs

  • Provide application guidance and advisory services

  • Send relevant updates, documentation, or service communications

  • Improve our website, services, and user experience

  • Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal data to third parties.

3. Legal Basis for Processing (GDPR)

We process personal data based on one or more of the following legal grounds:

  • Your consent (e.g. submitting a form)

  • The necessity to perform pre-contractual or contractual services

  • Compliance with legal obligations

  • Our legitimate interests in operating and improving our services

You may withdraw consent at any time by contacting us.

4. Data Sharing & Third Parties

Your information may be shared only where necessary with trusted third parties, such as:

  • Legal or immigration professionals involved in your application

  • Service providers supporting website operations, hosting, or communications

  • Government or regulatory bodies where required by law

All third parties are required to handle your data securely and in compliance with applicable data protection laws.

5. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

Your data is stored securely and only retained for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

6. International Data Transfers

As we work with clients and partners globally, your data may be processed outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place to protect your information.

7. Your Data Protection Rights

Under applicable data protection laws, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (where legally permissible)

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

8. Cookies & Tracking

Our website may use cookies or similar technologies to improve functionality and analyse site usage. You can manage or disable cookies through your browser settings.

9. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page, and continued use of the website constitutes acceptance of the updated policy.

© 2026 Touchstone Lifestyle LTD.